Account Deletion Policy Overview
Last Updated: June 25, 2025
At ALAFINDATA, we prioritize your data privacy and provide full transparency about how we handle your personal information. This policy details the process for requesting permanent deletion of your account and associated data from our VTU platform for airtime, data, and bill payments across Nigeria.
We are committed to compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws. This policy ensures you have clear, accessible information about your right to data deletion.
Important Notice
Account deletion is permanent and irreversible. Once completed, you will lose access to all ALAFINDATA services, transaction history, and any remaining wallet balance. Please ensure you have withdrawn any funds before proceeding with account deletion.
Eligibility for Account Deletion
Who can request deletion of their account and data
To request account deletion, you must meet the following criteria:
Registered Account Holder
You must have an active ALAFINDATA account with verified contact information.
Age Requirement
You must be at least 18 years old. Accounts belonging to minors will be terminated upon discovery.
Identity Verification
You must be able to verify your identity through the email or phone number associated with your account.
Note: If you have any pending transactions or unresolved issues with your account, we may need to resolve these before processing your deletion request.
Account Deletion Process
Step-by-step guide to request account deletion
Follow these steps to request deletion of your ALAFINDATA account and personal data:
Prepare Required Information
Gather the following information that you'll need to include in your request:
- Full name as registered on your account
- Phone number linked to your account
- Email address associated with your account
Send Deletion Request Email
Compose an email to our data protection team with the following details:
To: info@alafindata.com
Subject: Account Deletion Request
Required Content: Include your full name, phone number, and email address. State clearly that you want to delete your ALAFINDATA account and all associated data.
Identity Verification
We will respond to confirm receipt of your request and may ask for additional verification to protect your account from unauthorized deletion.
Confirmation & Completion
Once verified, we will process your request and send a final confirmation email when your account and data have been permanently deleted.
Data That Will Be Deleted
What information we remove when you delete your account
Upon successful verification of your deletion request, we will permanently remove the following personal data from our systems:
Account Information
Your name, email, phone number, password, and profile details.
Transaction History
Records of airtime top-ups, data purchases, bill payments, and wallet transactions.
Device Information
Device type, operating system, IP addresses, and unique identifiers.
Usage Analytics
Information about how you interacted with our app and services.
Data Retention Exceptions
In compliance with Nigerian regulations, we may retain certain anonymized transaction records for legal, tax, or audit purposes. However, this retained data will not contain any personally identifiable information that could be linked back to you.
Processing Timeline
What to expect after submitting your deletion request
We are committed to processing your account deletion request as quickly as possible while ensuring proper verification and security measures.
Immediate Response
Within 24 hours of receiving your email request, we will send an acknowledgment and begin the verification process.
Verification Period
Identity verification typically takes 1-2 business days. We may contact you for additional information if needed.
Data Deletion
Once verified, we will permanently delete your account and data within 2 business days.
Final Confirmation
You will receive a confirmation email when the deletion process is complete.
Note: The entire process typically takes 3-5 business days from initial request to completion, depending on verification requirements.
Your Data Protection Rights
Rights you have under Nigerian data protection laws
Under the Nigeria Data Protection Regulation (NDPR) and other applicable laws, you have the following rights regarding your personal data:
Right to Deletion
Request permanent deletion of your personal data from our systems.
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal data.
Right to Object
Object to processing of your data for specific purposes.
To exercise any of these rights, please contact us at info@alafindata.com We will respond to your request within the timeframe required by law.
If you believe we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with the National Information Technology Development Agency (NITDA), Nigeria's data protection authority.
Contact & Support
How to reach us for account deletion or data protection inquiries
For questions about account deletion, data protection, or to exercise your data rights, please contact our Data Protection Team:
Ready to Delete Your Account?
Send your account deletion request to our dedicated data protection email address. Please include all required information for faster processing.
info@alafindata.comWe typically respond within 24 hours on business days.
Alternative Contact Methods:
- Phone Support: Available Monday-Friday, 9AM-5PM WAT
- In-App Support: Use the Help Center within the ALAFINDATA app
- Physical Address: Our office location in Lagos, Nigeria